Last updated: March 1, 2024
Privacy Policy
How we collect, use, and protect your data.
Our Commitment to Privacy
At Where Next, we believe your travel data belongs to you. This privacy policy explains how we collect, use, and protect your information when you use our travel planning platform. We're committed to transparency and giving you control over your data.
Transparency
We're clear about what data we collect and why.
Your Control
You can access, update, or delete your data anytime.
Security First
Industry-standard encryption and security measures.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. We may also collect optional profile information like your home city and travel preferences to personalize your experience.
Travel Data
We collect information about your trips, including destinations, dates, budgets, expenses, and itineraries. This data helps us provide AI-powered recommendations and track your travel spending.
Usage Information
We automatically collect information about how you use our service, including pages visited, features used, and time spent on the platform. This helps us improve our product.
Device Information
We collect information about the device you use to access Where Next, including IP address, browser type, operating system, and mobile device identifiers.
2. How We Use Your Information
- Provide our service: Create and manage your trips, process bookings, and provide AI recommendations.
- Personalization: Customize recommendations based on your travel style and preferences.
- Communication: Send you booking confirmations, trip updates, and important service announcements.
- Improve our service: Analyze usage patterns to enhance features and fix bugs.
- Security: Detect and prevent fraud, unauthorized access, and other security threats.
3. Information Sharing
We do not sell your personal information to third parties. We may share your information in these limited circumstances:
Service Providers
We work with trusted third-party services (like Stripe for payments and Amadeus for travel data) who help us provide our service. These partners are contractually required to protect your data.
Legal Requirements
We may disclose information if required by law, such as in response to a valid court order or to protect the rights and safety of our users.
Business Transfers
If Where Next is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such change.
4. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive data
- Row-level security in our database
- Regular security audits and monitoring
- Multi-factor authentication support
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information in your account.
- Deletion: Request deletion of your account and associated data.
- Portability: Export your data in a machine-readable format.
- Restriction: Limit how we process your data in certain circumstances.
- Objection: Object to processing of your data for certain purposes.
To exercise these rights, contact us at privacy@wherenext.com or through your account settings.
6. Data Retention
We retain your personal data only as long as necessary to provide our service and comply with legal obligations. Trip data is kept for up to 3 years after your last activity to help with future trip planning. You can request earlier deletion of your data at any time.
7. Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of any material changes by email or through our service. Your continued use of Where Next after such changes constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
privacy@wherenext.com
Last Updated
March 1, 2024